Returns/Refunds/Exchanges: To minimize our carbon footprint, we currently do not offer returns, exchanges, or store credit. Additionally, returns, exchanges, store credit, or refunds for issues such as ordering the wrong size, item no longer wanted, sale, or clearance items, etc., are not available.
Before placing an order, carefully review the size chart. Please expect a 1-3cm standard deviation in measurements, as our manufacturers cannot guarantee every item is made exactly the same.
Contact us within 15 days of successfully receiving the item if you have any complaints or concerns.
For any inquiries about an item, please contact us before purchasing to ensure your 100% satisfaction. Reach out to us through our contact form or email us at firstname.lastname@example.org.
Damages/Incorrect Items/Out-of-Stock Items/Unable to Ship Items: Refunds are provided if you can prove the item is damaged/flawed, if the item is out-of-stock, if you received the wrong item, or if we are unable to ship the item.
If the item is damaged/flawed, send clear photos of the damage to email@example.com, and we will assess the damage to determine whether to issue a refund.
Note that some items, like jeans, shorts, and skirts, may come with a buttonhole that is not open. If this happens, you can open the hole with a small pair of scissors or a seam ripper. If you are unable to open the hole, contact us. We cannot guarantee a refund, as some manufacturers leave the buttonhole sewn shut to indicate the item is new and unworn. Juneptune is not liable for injuries that may occur while trying to open the buttonhole.
If an item is out of stock or if you received an incorrect item, we will send you a new one and let you keep the other one for free or issue a refund on the item to your original payment method. If we are unable to ship an item due to circumstances beyond our control, we will issue a refund on the item to your original payment method.
Cancellations are not accepted once orders have been processed for shipping. Changes to your order are allowed; contact firstname.lastname@example.org as soon as possible. In some cases, orders may get sent out before we can process the requested changes.
Customer’s Mistake on Address: We are not liable if an incorrect address is entered during checkout. Ensure your billing and shipping addresses are correct before placing your order. We are not responsible for lost or stolen mail after recorded delivery.
If we made an error in the shipping address, we will take full responsibility for the original order by either reshipping or refunding it.
If a package cannot be delivered due to an incorrect address, the shipping company will destroy it. The tracking number may update as “return to sender” by default, but it will not be returned to us. We cannot refund or reship in this situation.
If your order is lost in transit due to an error caused by the shipping company, we will contact the shipping company to locate your package. If your package cannot be located, we will reship your order at no extra charge. 🌐✉️